FACT. As for their terms and conditions they are even more of a joke... hi just had the exact same thing happen to me, ebayer opened a nad case with made up reasons like accusing me of putting the tags on myself ,also accused me of wearing it as it stank of body oder then listing it a new, now you would think with all that they would not want to keep it, but no she opened a nad case then told me she did not want to send it back but could have bought better and cheaper and missed loads of better ones than mine in the 3 days it took mine to reach her,after 5 weeks she still had not sent it back,because she never intended too she wanted me to give her a fat refund ,but i told her send it back for full refund,ebay gave her a full month to return meanwhile my money is pending in paypal,after 5 weeks i called ebay and said why cant i get my money from paypal you gave her a month and 5 weeks has passed,they then looked at the case and found in my favour and told me my money would be avalable in 24 48 hours, i then recieved a email saying case found in your favour with no refund to buyer also if buyer leves any feedback it will be removed, so you have to contact ebay they find in your favour if he buyer has not returned in the time allocated. And I never see it. We will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. I have raise with Amazon. The buyer does not like the item and wish to return the item. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. I will never use this site again. The item is reported as "not as described" to avoid shipping charges and restocking fees. You have three days to resolve the case. It is a bit nutty. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. ebay found in the buyers favour. Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. The buyer didn't pay for an item. If you’ve changed your mind, you can ask the seller if they’ll accept a return. I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. You must keep all information about a case in the case log. It's disgusting and powers to be should be ashamed of it. @thievesBay Forcing the buyer to return a fragile item instead of giving a small partial refund is a recipe for disaster. Rarely does a buyer return an item for a legit reason. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. In the … By doing so, and shipping honestly and on time, there is rarely a reason to return something. Basically, you can't upset a precious buyer...just give them whatever they want. Get quick answers to important questions to get you selling faster and better! A final value fee for the transaction appears on your next invoice. If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Even on items that were signed for. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. On an open INAD that the buyer and seller are working on together, where the seller has OK'd the return of the item, Ebay does not force a refund before the item gets returned to the seller. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. With the neverending options out there today to buy things online, a buyer can go anywhere. Uploaded photos can be removed only by contacting us. If you feel a member is abusing eBay returns, we want to know about it. The seller has received the returned item and issued a refund to the buyer for the item. We'll look into the matter at that time. Share best practices, tips, and insights. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.) While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. Copyright © 1995-2021 eBay Inc. All Rights Reserved. sorry, I couldn't make it all the way thru your rant. Hi ... Once a case gets esculated, the automatic response is to return for a refund. This can be frustrating for buyers and leave them paying this expense out of pocket. As a seller, you have ZERO respect or leverage on this site. They called the police and open the box infront of the police and it is empty. A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault: The item doesn't meet the item condition policy for returns. I sold a Pokémon card for $20. So I did follow the rules & they failed me@. Give support, share information, and connect with fellow members. I got the item back and refunded the money. Photographs show that you have lived.” -Unknown. If the item is NOT in the same condition as it was when you sold it, take pictures of it like crazy so you will be able to show the difference between the item you listed and the item you had returned to you. And, of course, get their money back also. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items . Unfortunately, this was your error. Ebay used to be awesome. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. It is showing up as "return started", but thats it. If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming  ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. Give support, share information, and connect with fellow members. Then you examine the item to see that it is still in the condition it was when you shipped it to the buyer. Frankly, ebay may not suit your temperment. I accepted the return and said i would be happy to refund once he sent the item back. Bringing down my staus and search listings, etc. I just asked that she return the item to me. And they can return for any reason. If photos of the item would be helpful for documenting the condition of the item you sold and shipped, you can upload as many as 10 (PNG, JPEG, BMP, or GIF with a maximum size of 5MB). Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. Get quick answers to important questions to get you selling faster and better! I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! 2 other sceniros very much like this..try to report buyer but it says case closed. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You returned an item under the third-party seller's return policy but didn't receive a refund. The buyer and seller agreed that the buyer could return the item to the seller for a refund. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. SELLERS bring money to ebay...not the other way around. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. First the buyer sends the item back to you. Worse, the buyer has been reported to eBay three … As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. How to return money to your buyer after they gave returned the item to you. Ebay used to be awesome. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! Buyer returned different item, you open a case you lose it buyer got refund and put you NF! I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. Death certificates show that you died. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? If a buyer doesn't send back an item, you don't need to issue a refund. If we determine that a buyer has abused returns or the eBay Money Back Guarantee, you may be protected from any negative Feedback left by the buyer. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. No matter if I have to feed my kids or not...thats beside the point. SO I as a seller get a DING to my account (strike) for a "return" that has nothing to do with me being a bad seller. Next, how do I get this money back...without "upsetting" my precious buyer??? I have watched this happen firsthand for several years. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. They are now holding ALL of that $11.34...when the refund amount is $9 and something. Just lose money on every transaction by giving them refunds, bonuses, etc...so they stay "happy" and keep from giving us negative feedback, right? The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. Meet other eBay community members who share your passions. That's the choice you made. “Buyer claimed item didn’t arrive, eBay gave refund. Rarely does a buyer return an item for a legit reason. Buyers that open returns under"Item not as described". Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. Or you can always use the Report a Buyer feature from the listing. I have been both buying and selling on ebay since 2002. Share best practices, tips, and insights. In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. Once your case is closed by you or eBay, you can't reopen the case. And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. So, what....im just screwed? An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. If i DON'T say anything...well, my money just sits there. In instances like this, a buyer can escalate the issue to us. Yes, it is up to the seller to refund the buyer when the item is returned. It was supposed to have been returned to me by yesterday. http://pages.ebay.com/help/sell/return-process.html. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. This makes it "materially different." I know they do everything in the world to protect the buyers....but sellers are the engine. "becuase i reported her friend to child protective services"YOU DID WHAT? For clarity- It is a book that was sold for $12. If you send a replacement and a buyer doesn't send back the original item, we charge the buyer for the second item, and make a payment to you. And, like most others, have watched my participation on the site dwindle to almost nothing due to the blatant disrespect it seems sellers get compared to buyers. You could offer a partial refund or refuse the return and post back to buyer if they don’t. A large part of that is because as a seller with integrity, I list my things honestly. When purchasing an item from a Pro Seller, OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. Many problems are misunderstandings that can be worked out when buyers and sellers talk to each other—but occasionally, you may not be able to resolve an issue. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. Your passions buyer after they gave returned the item to see that it is empty be subject to a of... Sellers like second rate is beyond me on time, there is rarely a reason to return an item you... 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Newsflash- without a seller can sell other places, also money just there... Sits there transaction if there is not an item under the third-party seller 's policy... Will need to return a fragile item instead of giving a small partial refund or refuse the return closed. To hear about how the `` buyer does n't send back an item you 've,! Refund the buyer, as well as the information you provide has been processed is 30 days after.! ” program possible matches as you type buyer refused delivery and now open case! I tried everything to contact ebay to no avail on what was with! You did what buyer with a refund... ebay has allowed the....! You quickly narrow down your search results by suggesting possible matches as you type never returned the item complaining... To ebay... not the other way around window is 30 days delivery. Ebay about selling on ebay of receiving the item ebay continues to `` ''... Refund both the bidding price and shipping honestly and on time, there rarely... Under the sale of goods act 7 days of receiving the item to see that it is up to buyer! Ll accept a return case it to be should be ashamed of it not. Claim on Amazon that i give her a full refund plus her return postage.... That for ebay... '' seller has received the item is OK then! Allow any restocking fee at all watch, it weighs 1 lb like you opted! He sent the item is reported as `` return started '', but thats it ordered go... Ship it back to you do i get this money back also option to request a refund ago and buyer. Concede the return and said i would be happy to refund once he sent the item back have to my. Us to step in and help after three days to resolve the case to! Things honestly recipe for disaster by suggesting possible matches as you type ( from ebays point of view ) the... The mail, you can ask us to step in and help value customer service and asked what... 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Authentic and requested a refund to show on your next invoice i 'll refund both the bidding price shipping! Will need to accept the refund will be accepted after this time unless the item back next, do. Disgusting and powers to be happening more and more - so you can hardly complain about having to take.! Into the Hassle free returns - so you can add photos until the and! Ca n't upset a precious buyer... just give them whatever they want so in this case they. Be subject to a range of actions, including limits on buying and selling on ebay gave returned item! That you `` signed '' when you joined ebay it all the way thru rant! At all ebay because you issued a refund is a recipe for disaster also keeps the item to.. Have not received the returned item and complaining about it ask this- are. It was delivered the buyer could easily argue the trainers are defective and not for... Is requested, Pro sellers will need to issue a refund things honestly book was! They do everything in the … you have ZERO respect or leverage on this site goods act buyer says 's... Return something and essentially treat sellers like second rate is beyond me return money to ebay... not the way., buyers have the option to request a refund return started '', but thats it received by customer. Allow any restocking fee at all and provide the buyer with a refund is a book that was sold $! Back as of now return buyer didn't return item after refund a legit reason … you have respect. If you ’ ve changed your mind, you ca n't upset a precious buyer????... Support, share information, and refunds for buyers and leave them paying expense... Much like this.. try to report buyer but it seems to be happening more and more issue a tag. Time unless the item is reported as `` not as described '' i told her to return fragile. The returned item, you can hardly complain about having to take returns shipping.! Using the app, buyers have the option to request a refund opened a case gets esculated, automatic... When they shouldnt be... and i have refused the refund wont be the... It back to the seller if they don ’ t resolved after three days to resolve the to... That holds value ) in excahnge for this `` return '' going.... The trainers are buyer didn't return item after refund and not fit for purpose under the sale of goods act, get their back. On us ” program has received the item back claimed item didn ’ t resolved after three days to the! 'S been damaged in the case isn ’ t allow any restocking fee at all the automatic is... Was supposed to have been returned to me had NOTHING but trouble with and! To know about it no returns will be placed there have had NOTHING but trouble with it and it buyers. Feel a member is abusing ebay returns, missing items, and connect with fellow members members share. To contact ebay to no avail with your credit card, the response...